SCST1133 · Topic 01

Basic Computer Troubleshooting

Use a safe, structured process to diagnose common computer problems.

01Introduction to Computer and System
Practical enrichment

Basic Computer Troubleshooting

Use a safe, structured process to diagnose common computer problems.

Six-step computer troubleshooting workflow and common symptoms
Figure 24. Effective troubleshooting moves from observation to verification and documentation.

Symptom–cause–action examples

SymptomPossible causeSafe initial action
Will not startPower or connection problemCheck socket, cable and power switch.
Slow systemHeavy workload or insufficient resourcesReview running processes and utilisation.
Full storageLarge, duplicate or temporary filesReview storage usage before deleting anything.
OverheatingBlocked airflow or sustained loadStop demanding work and inspect ventilation.
No networkRouter, adapter or configuration issueCheck connection status and test another service.

Safety boundary: Stop when a repair involves mains electricity, a swollen battery, liquid damage, burning smell or unfamiliar disassembly.